Software Maintenance Service
Why a company need Software Maintenance Service!
IT infrastructure to a company is a collection of Server(s), Client user PCs, Printers, Operating System software, Application system software, networking devices and much more and these all items are wired or wirelessly connected for connectivity between them. Moreover, stable electricity power is need to operate these items.
If application software is available as part of IT infrastructure, the software might have been purchased from single supplier or from multiple supplier. Single software supplier is safe for any company. But, the situation for multiple software suppliers may not be avoided to a company. For an example, when the company opted for biometric attendance recording system, naturally, the hardware supplier bound to supply the basic software along with biometric hardware to download daily attendance data to your selected PC. The HR, Salary and wage preparation application software may available from the same biometric vendor or your company might opt for another software supplier for this purposes.
Any standard software mostly may not directly fit to your company business practices. The standard software need to be customized for the purpose of fixing it to exactly suit to your company. If any small omissions and commissions left in the customization process will be known to the software developer only when such point disturbs the real time user and if the performance of the software affected.
Though your company employs a qualified IT staff to manage the entire IT infrastructure to your company, that IT staff is in need of outside support when a complicated problem arises in the hardware setup or any problem reported by the software user group.
Anything goes wrong in power connectivity or anything goes wrong in the networking connectivity (even a loose contact in the Ethernet cable connection to PC or any other loose connectivity) or any wrong operation committed to the PC by the user group or for any other reason, if the PC opened and software is not opened, at 1st level, the software user used to register the problem as a software problem only (though it is not the case for many of the user group problems).
Most of these problems will be known to the user only when the user is trying to open software for use.
User group used to say, “Sir, yesterday everything was working well. Today, when I tried to open software, it is not opening sir”.
Infrastructure disturbance: If any major problem to Data Server or other item in the IT infrastructure, it may attract a fresh installation of all resources including software.
Infrastructure upgrades: When your company upgrades your PC components or change OS or change any other connected devices to your PC, in some cases, software may not be compatible to accept the change. A software fixture may be necessary to move with the changes last happened to your PC.
Software perfection: If software newly developed for your company or if standard software customized for your company, the software need to be tuned for a period of time to make software a perfect fit for your company.
Business rules: If the business rules changed to your company, accordingly software is to be changed. Even some time, Govt. business policy changes may force to have changes in software.
There are some situations that we can’t predict before it happen to your company IT infrastructure that would fail your company to make use of the software.
With software service arrangement This is a good investment and the hasslesin making use of the software are removed.
WHAT SSEL CAN DO FOR SOFTWARE SERVICES?
1
SSEL can maintain the software supplied by SSEL
2
If your company has developed ‘own software’ with internal team of professionals and the team is not currently available to your company, SSEL can study the software availability at your company for its maintainability. If SSEL found satisfactory for maintainability, SSEL could help your company for software maintenance services.
3
If your company is using third party developed software, SSEL can study the software availability at your company for its maintainability and legalities. If SSEL found satisfactory for maintainability, SSEL could help your company for software maintenance services